Celebrating 11 years of escaping into the music at Deer Valley Resort, Utah Symphony | Utah Opera’s Deer Valley® Music Festival announces an acclaimed lineup of summer performances at the resort’s renowned Snow Park Outdoor Amphitheater.
“We have had a wonderful and impressive 11 years of concerts with the Utah Symphony and esteemed guest artists,” said Carey Cusimano, vice president of development for the Deer Valley Music Festival. “Visitors return year after year to relish in a wide variety of musical showcases at this unique and idyllic mountainside venue.”
The 2014 Deer Valley Music Festival kicks off in a big way with a Fourth of July celebration featuring The Texas Tenors: Let Freedom Sing! Introduced to the nation during America’s Got Talent, The Texas Tenors amaze with their breathtaking vocals, humor and cowboy charm. Their unique blend of country, gospel, classical and Broadway add an exciting twist to favorite patriotic songs. The festivities continue strong the next night with one of America’s greatest storytellers, Kenny Rogers, joining the Utah Symphony for a heartwarming special performance. Additional featured guests include Mary Chapin Carpenter, Ben Folds, Super Diamond: The Neil Diamond Tribute, the Mormon Tabernacle Choir and Broadway vocalists singing Disney movie classics.
The festival runs through August 9, with varying performances of classical and pops artists and repertoire at Snow Park Outdoor Amphitheater, chamber orchestra and guest chamber performances at Park City’s St. Mary’s Catholic Church and private salon events in exquisite Park City area homes, where guests will hear and meet artists in intimate settings.
July 4 – The Texas Tenors: Let Freedom Sing! With the Utah Symphony
July 5 – Kenny Rogers with the Utah Symphony
July 11 – The Music of John Williams conducted by Jeff Tyzik
July 12 – The Music of U2 with the Utah Symphony
July 18 – 1812 Overture!
July 19 – Mary Chapin Carpenter with the Utah Symphony
August 1 – Disney in Concert: Tale as Old as Time
August 2 – Super Diamond: A Tribute to Neil Diamond with the Utah Symphony
August 8 – Mormon Tabernacle Choir with the Utah Symphony
August 9 – The Ben Folds Orchestral Experience with the Utah Symphony
Chamber music series at St. Mary’s Catholic Church includes:
July 16 – Beethoven’s Egmont Overture
July 23 – Muir String Quartet
July 30 – Tchaikovsky’s Serenade for Strings
July 31 – Emerging Quartets & Composers: Rosco and Friction Quartets
August 6 – Mozart’s Symphony No. 36
Performance times and ticket purchase information are available at deervalleymusicfestival.org
Deer Valley Resort Lodging and Reservations is providing a Summer Concert Package that offers up to a 20 percent savings on deluxe accommodations and tickets to select concerts. And to complement any concert, Deer Valley also features Gourmet Picnic Baskets or Bags filled with delicious epicurean items from Deer Valley’s kitchens. All orders must be placed by 5 p.m. the day prior to the concert.
For all concerts, guests are welcome to bring picnics, blankets and chairs; dogs are not permitted. For more information on Deer Valley’s summer concert series, concert packages and Gourmet Picnic Baskets and Bags please visit deervalley.com.
Bryan is another first year staff member working as an assistant in the Human Resources Department. Until recently he was a member of the Utah Opera and has performed all over the world. He is also one of a select pair of Deer Valley male employees who come to work daily, wearing some form of neck-wear. Bryan distinguishes himself by wearing a bow-tie!
JF: Bryan, what was you occupation before joining Deer Valley Resort?
Bryan: I was performing with the Utah Opera and was also working for the Marriott Hotel Corporation while attending Medical School. I dropped out of Medical School because I found out that it wasn’t really for me. I did a lot of searching and concluded that I wanted to be involved with people, that I needed to use all my customer service and hospitality experience and found that Human Resources was probably the best bet for me. I started looking for some internship or entry level experience involved with human resources and that’s what landed me at Deer Valley Resort.
JF: How was your experience as an Opera Singer?
Bryan: I was raised in an Air Force Military family so I grew up moving all the time as a kid. Before I went to college, I actually visited India; you see, travel is in my blood. Then I went to school to be a music teacher. In order to get my scholarship, I had to take private lessons of some kind and eventually interviewed with the Chicago Symphony and, much of my surprise, was accepted as the youngest person in their chorus. That’s where my singing career took off and from there, I did internship, composition, conducting and I ended up in Germany for a while.
JF: What did you like about singing?
Bryan: I liked that I was good at it [chuckle]! It’s something that came naturally to me and because I traveled so much as a kid, it wasn’t difficult for me to move around, so people and travel where the areas I enjoyed most, more so than simply performing.
JF: And what didn’t you like?
Bryan: Opera singing is a very unstable profession, especially if I wanted to stay in the United States. Unlike Europe, there isn’t a great need for Opera appreciation in America, it’s more of a status thing. It also got to a point when I became tired of traveling, just because I had being doing it for so long. I had it with my romantic bohemian experience!
JF: What put you in contact with Deer Valley?
Bryan: I was looking for an entry-level human resources type job, because I was working on my professional certification and that experience was something I needed. I searched all over the places in the hospitality industry and the Deer Valley opportunity got my attention, I applied and obtained the position!
JF: What attracted you to Human Resources?
Bryan: People! I really like people, I like to help others, I like to be of service.
JF: What did you do with Marriott?
Bryan: I worked in the front office, worked at the front desk, checking in guests, working the phones, doing errands for special people, solving problems nonstop!
JF: Where did you live when you heard about the Deer Valley opportunity?
Bryan: Salt Lake City. I sill live there. Yet, at first, I wasn’t sure about the commute. This wasn’t the most convenient location for me, and in actuality, I had never set foot in Deer Valley before the first day I came to work. No one had ever met me in person!
JF: So, you were hired, sight unseen?
Bryan: You could say that.
JF: That’s amazing! Did you have a Skype interview?
Bryan: No. We just did everything over the phone!
JF: You must have sounded perfectly right; congratulations!
Bryan: Thank you!
JF: How much did you know about the ski industry prior to taking that job? Were you a skier?
Bryan: I didn’t know much about the ski industry but I skied a lot while I was in Seattle getting my Masters.
JF: What are your day-to-day job responsibilities?
Bryan: I aid in the hiring process, I help new hires get oriented, I help with employee appreciation programs, all day, I answer the phone and questions about the various positions or the benefits. It never stops. I never had to memorize so many names in my entire life!
JF: When you got on board, what were you expecting?
Bryan: Even though the position was a bit different than what I had imagined, I liked what I found. I definitely found that HR was the right place for me, I didn’t expect the position to be as busy as it is though, but this is because we’re seasonal, yet the job is very enjoyable, I work with a great group of people who makes it fun!
JF: What kind of welcome and support did you receive from your co-workers?
Bryan: From day one it was so different from the other jobs I had before. It was overwhelming in a good way, everyone wanted to help, and all made me feel comfortable. Everyone was also so approachable. My birthday was soon after I stated working, so they made me a cake and it made feel so welcome!
JF: What are the most important things you’ve picked up since you’ve been working with Deer Valley?
Bryan: That there was a big difference between helping guests and helping my fellow employees. Since I’m mostly in contact with our staff, I sometimes have to say “no” to some of their requests. “No” had never been a part of my professional vocabulary and I have found this adjustment a bit difficult.
JF: Since you’re now fully immersed within the Human Resources Department, what would you say are the key qualities required from those who wish to work at Deer Valley?
Bryan: I think they definitely have to want to be here! I don’t ski, so I’m not here for the snow, but I like the experience, the environment and my co-workers are the main reason for me to want to be here.
JF: When you hire people, what are you looking for?
Bryan: Usually you can tell if someone is willing to learn or if they enjoy learning, but I would say that having the right attitude is the most essential quality!
JF: So, Bryan, now that we know more about you and your remarkable career path, what in your view makes the Deer Valley Difference?
Bryan: Part of the Deer Valley difference is helping our guests but it’s also helping each other. The position I’m in focuses on the “helping each other” aspect. Deer Valley is extremely supportive of its employees, there are many of people who have an “open office policy” and in my daily work, we’re constantly working on employee appreciation programs, adding policies on how to improve benefits, to make everyone fully appreciated, and to keep on nurturing a wonderful group of people!
Do you ever set random challenges for yourself? For example, when you are running, do you set a target to run to “the flagpole” or “to the end of the street?” I do. It’s a simple way to push yourself to do a little more than you ordinarily would. Bring on the challenge!
Today I challenged myself to be “last tracks.” I made that up. I don’t know if that’s actually a skiing term like “first tracks.” I wouldn’t actually know since rarely, if ever, am I out late in the day. I am in the lodge by the fire with a warm cup of cocoa in my hand by the time 4:00 p.m. comes along. I never paid attention to when the lifts close.
Today was different. I decided not to be an early bird and challenged myself to take the last chairlift (or close to it) of the day.
It was a beautiful warm spring day with blue skies. I had a chance to come out and ski for a few hours on the first day of April so I wanted to make the most of it. I decided to stick around Carpenter chairlift and see how many runs I could do (and snap a few photos.) I bounced between Last Chance and Solid Muldoon ski runs.
The clock said 3:45 p.m. as I hopped on the lift so I figured, no problem, I can ski another half hour and take the last lift up before Carpenter closes. As I took a run on Last Chance ski run, the weather changed as it often does in the mountains and it started to snow. Snow is always a good thing for skiers so I had a big smile on my face.
At the end of the run as I headed toward the lift, my smile disappeared. It was snowing harder now and the wind was whipping up a bit so everything was white. Skiers were ignoring the snowfall and lining up for the lift but I hesitated.
Here was my deciding moment. Meet the challenge or fall short? What would you do?
I asked myself, “Are you going to cowgirl up and take another run? Are you going to stay out to the last possible moment and push yourself or are you going to go in?
I stared at the lift and looked at the snow whipping past and let several people pass me saying, “Go ahead, No problem. I am taking pictures.”
The clock said 4:00 and the sign said, “Last lift at 4:15.”
With snow blowing in my face, I turned on my heels while saying under my breath, “Close enough! This girl is headed in.”
So maybe my little challenge wasn’t met but the ski day was fantastic anyways! Check out more photos from my spring ski day at Deer Valley Resort below. Do you think I should have made one more run? Tell me in the comments or on Twitter @nancy_moneydiva.
Over the past 15 years, Freestlyle skiing has become a Deer Valley tradition. Not only did the resort host the 2002 Olympic Aerials, Alpine Slalom and Mogul events, but it has also held two World Championships and a dozen World Cups over this time span. The very first Freestyle World Championships were held in 1986. Two years later, mogul skiing was a demonstration sport in Calgary before becoming an official medal event at the 1992 Albertville Winter Olympics. World class mogul skiers who come to Deer Valley Resort to compete appreciate its challenging run on Champion ski run, as well as its impeccable and fun filled organization.
Like an overwhelming number of mogul enthusiasts, I never miss the annual Freestyle World Cup at Deer Valley early in the year, and the dual moguls event in particular. Why the dual moguls? Because it’s a turbo-charged version of the regular event, as not just one, but two competitors, are jousting neck-to-neck, fighting the tremendous pressure of completing the run, in addition to managing the thought of having an opponent just ahead or right on their tail.
For the spectators it doubles up the excitement and the potential for upsets. All these elements are why I didn’t want to miss the dual mogul event when I heard that the 2014 U.S. Freestyle National Championships would be held at Deer Valley Resort at the end of March. Since I couldn’t attend the regular mogul competition on Friday, I set my sights on the dual moguls held the last Sunday of March.
I must admit that the usual Deer Valley spring sun wasn’t present that day. Instead, a fierce blizzard had taken over the mountain, with strong gusts of wind and a steady snowfall that would increase in ferocity as the competition came to its conclusion. There were about 60 men and 40 women engaged in that event and all would dual in a succession of heats, beginning at round 32.
As an official Deer Valley blogger and videographer, I was given access to the start of the race, where competitors get a plunging view of the slope below. In reality, the slope on Champion ski run is so steep that from the start, competitors can just see one edge that transitions down into the finish area. That’s right, the grade is so forbidding that the whole field of moguls isn’t even discernible – it’s a straight line separating start and finish – and the two sets of jumps can barely be spotted as the eye scans down towards the area where the spectators are massed!
That said, it takes a lot of courage, cool concentration, good preparation, and great physical shape to launch from the top of Champion! I watched the entire competition, making notes and taking pictures. While the fresh snow falling in abundance kept the course rather soft, it held remarkably well and the only challenge was visibility that, at times, made the contest even much more competitive than it would have been under normal, sunny circumstances.
In particular, it wasn’t easy on competitors who had to constantly switch goggles because of the heavy snow that dumped nonstop, and to make things even more stressful, skiers had to duel from a round of 32 participants, something unusual when compared to World Cup events where it only start at 16.
As usual, the women completed their runs first and the contest was won by Eliza Outtrim, from Hamden, Connecticut, who had already won the single mogul event on Friday. These successive victories brought Outtrim a total of three U.S. Titles to her name! Second in that dual mogul contest was Sophia Schwartz from Steamboat Springs, Colorado while Elizabeth O’Connell from Winter Park, Colorado took third.
In the mens category, Bradley Wilson, a Deer Valley Resort athlete, climbed on the highest step of the podium, while local Nick Hanscom from Park City took second, preceding Joe Discoe from Telluride, Colorado.
When the race was over and just after the award ceremony took place in the finish area, I ran into Bob Wheaton, President and General Manager of Deer Valley Resort who introduced me to Skip McKinley, one of the male competitors.
Remarkably, Skip ran the rental ski department at Deer Valley some 33 years ago, but even more remarkable was the fact that the man was still competing at Deer Valley Resort that day, and managed to finish in the top 40 at more than 60 years of age.
What an incredible achievement and what an inspiration to all of us that would love to ski bumps but no longer have the skills, nor the “suspension” required to make it to the bottom of the course. Way to go Skip!
Deer Valley Resort is where I learned to ski, so I don’t know anything other than being spoiled. Until my friends came up for a girl’s ski weekend, I didn’t fully appreciate all the special things that make Deer Valley so wonderful. Sometimes when you don’t know anything else, you don’t realize how good you have it.
Here are a few things that delighted my friends about skiing at Deer Valley:
Drop off is easy. The ski concierge helps you unload your skis and poles and hold them for you while you park. It’s so nice to not have to lug your equipment up from the parking lot.
Toasty warm boots and gloves. There are boot warmers in the locker room at Snow Park (and at Silver Lake Lodge and even at Cushing’s Cabin) so you can slip your feet into toasty warm boots for the start of your day (or after a break.) Having warm boots makes them easier to slip on, too. Sometimes, I’ll pop my gloves on the warmers, too if it a little chilly outside.
Fresh flowers. How nice is it to have fresh flower arrangements in the ladies room? Also with our high desert climate in Utah, it sure is helpful to have hand lotion to keep hands soft after washing up. Ladies, do you agree?
Mountain Hosts. The informative Mountain Hosts are perched at strategic locations to help you figure out your next move. Since my girlfriends hadn’t skied in a few years, we tapped the Mountain Hosts to help us decide which runs to take and in what order.
Choices for great eats. You can find just about anything you’d like to eat one of the Deer Valley Resort restaurants. Do you want pizza or sushi? World famous turkey chili or a salad bar? Would you like to sit down for fine dining? You got it. Not only are there the lodges at Snow Park, Silver Lake and Empire, but you can also experience dining at the Royal St Café, Montage, Stein Eriksen Lodge and St. Regis.
Ski storage for lunch. When you take a lunch break, you can store your skis for no charge so you never have to worry that you forgot where you left them or that you’ll mistakenly pick up someone’s that look just like yours. You can also leave your ski’s overnight at no charge and even have them waxed and ready for you the next day for a small charge.
Boot baskets. The daily basket rental allows in-and-out privileges from 8 a.m. to 5 p.m. every day. This makes it easy to drop a layer when you start to warm up and store your car keys for the day. (Yeah, I don’t bring my keys with me on the chairlift or down any ski runs for obvious reasons.)
If you are coming back the next day, you can also store your boots overnight for no charge. This way in the morning, all you need is you and your helmet! Your skis, poles and boots all can be stored overnight waiting for you the next day — gratis from Deer Valley.
A ride to your car. The Deer Valley tram comes by every few minutes and drops you right by your car. All you have to do is remember which lot you parked in. You can be like me and forget where you left your car since you are so excited to ski in the morning. I am often seen walking through the parking lot at the end of the day, clicking my door opener and listening for a sound. Works like a charm.
When I was a kid, my father worked in Washington D.C., so my family went to the Smithsonian all the time. Seeing the Star Spangled Banner, the Hope Diamond, and the Bill of Rights was a regular occurrence for me – I thought all kids were “Smithsonian museum rats.” I really didn’t know how good I had it back then.
Now as an adult, having the opportunity to ski at Deer Valley, I am spoiled once again and so are you. Isn’t it wonderful?
I know a thing or two about competitive fire. Living with an Olympic ski racer in Park City, Utah my kids are growing up on the slopes. I definitely feel like a fish out of water at the start of the NASTAR course, but I love it anyway!
Just picture it: I’m standing at the top of the race course, eyes focused on the first gate and occasionally at the tough competition to my right. I know this girl well. She loves speed and she knows how to work her skis like she is straight off the World Cup circuit. It runs in her family; well at least half of her family. Let’s face it, my almost eight-year-old daughter is better than I am on skis. But I am addicted to the competition. It’s the speed, intensity, terrain, and of course, the final gate and the finish that keep me coming back. NASTAR is ski racing at its amateur best!
Every time I squeeze my size 11 foot into my ski boot, I grimace, and then I smile thinking of making my way to the NASTAR course at Deer Valley Resort. It’s a family affair for us, which is one of the reasons I love it so much. The kids and I can’t wait to get out there and compete. We love being able to measure our improvement and of course just the adrenaline of the race. Of course, we are usually just competing against each other but there is still so much fun in that. Skye and I will joke saying, “You’re goin’ down, circus clown!” And while I try my hardest, she beats me every time. I probably ask my husband how I can get faster about 20 times every run. Mr. three-time Olympic skier just chuckles, knowing that speed is actually NOT my friend and replies, “We can get you there. You gotta get out of the gate faster.” And I’m fairly certain my face lights up at the prospect, and my brain in pure Jim Carey from Dumb and Dumber style says, ”So you’re sayin’ I have a chance!”
My kids LOVE the medals. And don’t get me wrong, I’m fond of my NASTAR silver too, but my true motivation is that desire to just shave a second, or even one-hundredths of a second off my time. It’s scary and exciting and it takes me back to my days in the pool, working on being my personal best. I have such appreciation for the best skiers and their abilities, and it’s fun to PRETEND to be one for 25 seconds. Plus, they announce your name!
So if you’re wondering what I’m talking about, the NA-tional STA-ndard Race, or NASTAR was started in 1968 by Ski Magazine to allow your average recreational skier (like me) to compete against friends and family regardless of when and where they race. You can find a course at over 115 resorts across the country and measure yourself against the best, your little bother, or in my case my son and daughter. There is a pace setter that establishes the course time at each course, and the timing and medals are based off of that. Our course setter at Deer Valley Resort is Heidi Volker. I know her as an Olympian and mom. I asked her a few NASTAR questions that I would like to share.
Summer: Why NASTAR? Why do so many people like it and what does it let you compare?
Heidi: People love NASTAR courses because it allows you to compare yourself to the best in ski racing like, Ted Ligety and AJ Kitt. Ted is racing on the World Cup so AJ Kitt is the national pacesetter and travels around to handicap racecourses. Racing always get you hooked.
Summer: How can a family use NASTAR for fun and growth in their skiing?
Heidi: Families can use NASTAR to compete against each other for bragging rights. This creates healthy and fun competition for your family.
Summer: Does it teach kids the skills of racing and/or more?
Heidi: NASTAR does teach the basics of ski racing. The courses are about a fourth of the regular length of World Cup races.
New to Deer Valley’s staff, Akeeno Clarke is a culinary extern who comes to us from Jamaica. Born in Hanover, Parish of St. James, Akeeno went to culinary school in Montego Bay. He currently works as a Chef at Royal Street Café.
JF: Why did you pick culinary school?
Akeeno: Because in Jamaica, you want to set an example for youngsters like yourself. In high school, I was actually granted a culinary scholarship to go to Spain, and I ended up working for the Grand Palladium Palace, one of the most famous hotels on the island of Ibiza. When I returned from that experience, I felt compelled to further myself professionally and to commit to a culinary career.
JF: How did you become aware of Deer Valley Resort?
Akeeno: In Jamaica, we don’t know much about skiing. I was approached by my Dean who told me about a program offered by Janus International, involving hospitality student exchange for bachelor degree graduates like me. I actually sought out this program and that’s how I was told about an opening at Deer Valley, in a state called Utah. I’d never heard about that place. The only thing they told me was to bring some warm winter clothes because it was going to be cold!
JF: Get ready for some snow!
Akeeno: That’s right, be ready for the snow. So, I looked up on the Internet, I explored the Deer Valley website and after I completed that first Skype interview, I immediately felt the love. I liked the people I talked to and I jumped on the opportunity!
JF: What did you expect when you took that job?
Akeeno: Apart from expecting some very cold weather, I was told in the interviews that the resort was ranked number one in America. I was also told in one these interviews by Chef Chris Gibson at the Royal Street Café, that everything in the kitchens is made from scratch. Their dressing, their tomato sauce and everything else are all made from scratch, from quality, fresh ingredients.
JF: Were your hopes realized?
Akeeno: When I got there, not only did everything I had imagined materialize, but my expectations were absolutely exceeded. I must commend Chris Gibson as he set the tone and shone a very distinct light on what was supposed to be done.
JF: How would you compare your previous experience, abroad in Spain, with that at Deer Valley?
Akeeno: I must say that Spain and America are two distinctly different nations. The way of doing things is also different; while the internship in Spain was very enriching, Deer Valley offered both a much more friendly and professional work place. I guess Deer Valley has been improving its services, its culture and its environment for a much longer period of time. Nevertheless, both places will have been great experiences that I will treasure for a long time!
JF: This obviously is your first season at Deer Valley Resort?
Akeeno: Yes, my very first season, but I hope the first of many more to come!
JF: Are you saying that you are hoping to return next winter?
Akeeno: Definitely, if I am given the opportunity!
JF: What were your first impressions when you began to work?
Akeeno: From the get go, the minute I arrived, Chris told me, “Jump in the kitchen!” and proceeded to show me around. While I was already getting involved, I began to pick up bits and pieces of the job, that I guess, make the “Deer Valley Difference.” The whole training was communicated to me in a very friendly manner. What surprised me the most was how everyone was treated equally, the same rules that applied to the managers also applied to the staff and whether I was hard at work or just having fun skiing, I was always treated with respect and friendliness.
JF: Precisely, let’s talk about your skiing experience. I guess you had never seen snow before you came here, right? When did you arrive?
Akeeno: That’s right; snow was new to me! I arrived on January 13, and it was cold and snowy; it had just snowed the day before.
JF: How did you learn to ski?
Akeeno: That’s surprising because when I first came here, I was shocked; I arrived from a warm country into a very cold place. I told myself, “I’ll never go skiing!” I had heard about a couple of ski lessons that were coming up, but I never went to any of them. Then my friends, back in the kitchen, kept on telling me, “You need to go skiing, you need to come with us!” I’m talking about guys from Argentina or from the Philippines and one day someone summoned me one more time to get on skis. It’s at that moment that I finally decided to give it a try. I actually never took a ski lesson. My buddies showed me how to do it; that was it and now I’m doing it almost every day!
JF: You mean to say you’re skiing every day? That’s a fast learning curve!
Akeeno: You’re right, I’m skiing almost everyday and to my surprise I’m enjoying it very much. I love to ski!
JF: Aside from skiing, what are the most important things you’ve learned since you’ve been at Deer Valley?
Akeeno: First, I’d say that they’re a lot of different cultures in the work place. You need to be receptive to all the people that surround you. Coming from Jamaica where the culture is a lot different, in Deer Valley I needed to learn how to interact with all my co-workers whether they came from Argentina, Peru or Paraguay. Another important element of what I learned is the barrage of recipes I’ve learned to prepare. But what I learned the most has been about quality and consistency in all the meals I prepare, and my own ability to control my attitude in that high stress level job. Those are by far the most important skills I’ve learned at Deer Valley and I treasure them.
JF: Now, if you had friends who might be interested in taking a position at Deer Valley, what would you tell them are the required qualities to successfully accomplish the job and be happy?
Akeeno: As a matter of fact, when my friends back in Jamaica ask me what it would take to get a job like mine at Deer Valley, I always tell them that they must be a consistent person, they must be very punctual, they have to show up early on the job everyday. I mean they’re not supposed to be at work watching the clock, they have to be committed to their task. Much of this has to do with the high standards Deer Valley is setting. People working here have a mutual interest with what Deer Valley is trying to create and what they want to achieve for themselves.
JF: This makes a lot of sense. Now, in your view, what is so special and so different about Deer Valley Resort?
Akeeno: What’s really special about Deer Valley? As I mentioned before, it’s all the employees. They all know how to provide quality in a consistent manner. It never changes; everyone is aware of the standards Deer Valley is setting. It’s not like one day you can provide a certain level of service and a totally different one the next day. For instance the “Deer Valley Difference” is found in details like when you are about to ride the chairlift, the lift attendant brushes the snow off the seat and says, “Enjoy your day skiing!”, regardless of whether you are a guest or a resort employee. They will repeat these gestures and say something nice to you every single time; it never changes…
JF: The same measure for everyone?
Akeeno: The exact same!
JF: Akeeno, anything else you’d like to say?
Akeeno: I would like to extend my sincere gratitude to Deer Valley, its staff, its managers and all my co-workers. Thank you for accepting me and for sharing your knowledge with me. When I return to Jamaica, this will have been a life changing experience for me that I will share with every one I come in contact with. I only hope that I can keep on working at Deer Valley Resort for many more seasons!